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Present terms and conditions, including other relevant information contained on the website (hereinafter "Terms and Conditions"), set out the legal terms that apply to use of website www.voguemanners.com and any of its sub-domains, mobile applications operated by us or on our behalf (hereinafter "Website") and services that we provide (hereinafter "Services").
By your action to use Website and Services, you agree to be bound by present Terms and Conditions.
Terms and Conditions are available only in English and Russian languages. We will not provide you with the copies of the contracts between you and us or Partners relating to our supply of the Services and the sale of the products.
We recommend that you print or save a copy of present Terms and Conditions for your records.
Please note that Terms and Conditions from time to time my be amended.
1. GENERAL PROVISIONS
1.1. Website operated by and belongs to "VOGUEMANNERS LTD" registered in the Republic of Cyprus. Registered company VAT number is CY10373637P, company registration number: HE373637, address: Andre Araouzou 2, Stefano Plaza, 1st Floor, Flat/Office 101, Kato Polemidia, 4150, Limassol, Cyprus (hereinafter "FIRM") .
1.2. By using the Website, in case of purchase of product, the contract is concluded with the "FIRM".
2. PROVISION OF SERVICES
2.1. The Services are provided through the website.
2.2. The Services allow you to search and purchase products from a large number of boutiques, various outstanding designers and brands worldwide.
2.3.The Services also includes supporting services, such as the arrangement of purchased product delivery to the customer and customer services assistance.
2.4. The Services provided by "FIRM", such as delivery of product, will be charged and shown prior to your purchase of product and checkout.
3.1. In case "FIRM" fail to comply with the present Terms and Conditions, it is responsible for loss or damage which customer suffers that is foreseeable result of "FIRM" breach of Terms and Conditions or negligence.
3.2. Loss of damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by customer and "FIRM" at the time customer started to use Services.
3.3. The "FIRM" is not responsible for any loss or damage that is not foreseeable.
3.4. The "FIRM" do not exclude or limit its liability which cannot be limited by law.
3.5. The "FIRM" does not guarantee that the product details are always accurate, complete or error free.
3.6. Due to the fact, that all product descriptions are based on information provided by the Partner, the "FIRM" is not responsible for incorrect or inaccurate produce description.
3.7. The images of products on the Website have illustrative purpose only, that is why "FIRM" cannot guarantee that customers computer shall accurately display the product true colour.
3.8. The products on the Website are not flawed or lower quality than the international market standards.
3.9. If the purchased product is flawed or lower quality, the customer has the right to return it to "FIRM" and "FIRM" will contact the Partners on your behalf.
3.10. If the flawed or lower quality product shall be received by the Partner, customer shall receive a full refund for mentioned product, or alternatively discount, replacement or repair of the product on the case by case basis.
3.11. Detailed conditions for product return are stipulated in section 6 of present Terms and Conditions.
3.12. The products sold by the Partner are supplied for customers domestic and private use only. Customer undertakes not use the product for any commercial, business or re-sale purposes.
3.13. Neither the "FIRM" nor Partner shall be liable for customers loss of profit, loss or interruption of business or business opportunity.
4. ORDER AND PAYMENT CONDITIONS
4.1. The order of the products is the subject to present Terms and Conditions which are incorporated into the contract between customer and relevant Partner.
4.2. All steps the customer need to take to place and order are explained Website in FAQ section.
4.3. By completing the check-out process and placing an order, customer accepts to purchase the product from a relevant Partner.
4.4. All orders placed by customer are subject to availability and confirmation of order price by Partner.
4.5. From the moment of entering into the contract with the "FIRM", it shall have legal duty to supply you with products, that are in conformity with the contract.
4.6. The title of product purchased by customer shall pass to the customer upon the payment acceptance.
4.7. Risk in the product shall pass to the customer when it will be delivered to the customer at the address specified on the moment of placing the order.
4.8. By placing an order, customer undertakes to use valid credit and/or debit card and promise that all details provided are true, accurate and customer is authorized user of credit and/or debit card used to place an order and that there are funds in the account to cover costs of placed order.
4.9. Before completing the purchase of product, the customer undertakes to check his order at each page of order process and correct any errors. The customer is responsible for ensuring that information he provide is accurate (including, the correct product, quantity, colour, size, etc.).
4.10. When the order is places, the customer shall receive the e-mail confirming the receipt of order. This confirmation shall include the following order summary (hereinafter "Order Summary"): item, product Nr., shipped from (identity of the Partner), price, quantity, shipping price, total sum of order, delivery address, payment method.
4.11. E-mail confirming the receipt of order is only for information purposes and it does not constitutes the acceptance of your order by the Partner.
4.12. In case, when order is accepted by the Partner, the customer shall receive the confirmation e-mail with invoice. This confirmation e-mail include the following information: Order Summary, order acceptance from Partner, shipping information, order number, tracking number of product shipped.
4.13. Invoice received by the customer shall be compiled in electronic form and shall be valid without signature.
4.14. Only those products listed in the confirmation e-mail (see section 4.12.) are included in the contract between customer and the Partner.
4.15. In case the information of product provided by Partner may be inaccurate or when errors may occur, "FIRM" shall inform you of this as soon as possible and will allow you, acting on behalf of the Partner, to reconfirm your order without errors or cancel it.
4.16. In case, the "FIRM" won't be able to contact customer, order will be treated as cancelled. If order is cancelled but customer have already paid, the customer shall receive a full refund within 3 working days.
4.17. In case the customer orders from EU countries, the product prices from the Partners located in the EU include VAT charged by the relevant Partner.
4.18. Delivery costs shall be charged in addition and they vary depending of the products ordered and customer delivery address.
4.19. The delivery costs shall be displayed at checkout before customer places the order and shall be included in the e-mail confirmation and invoice.
4.20. For more detailed information associated with the delivery of product, the customer may acquainted on the Website in section Delivery.
4.21. Depending on the customer provided delivery address, different taxation rules and charges may apply.
4.22. In case products are shipped from the Partner outside of the EU countries or shipped to the customer who is located outside of EU countries, the customer shall pay import duties and relevant taxes.
4.23. Neither the Partner nor "FIRM" have any control over such charges and the "FIRM" is not responsible for advising on their amount.
4.24. The customer is responsible for payment of such charges and taxes.
4.25. In case customer returns the product, the customer is responsible for reclaiming taxes and import duties directly from his local customs office.
4.26. "FIRM" accept payment methods displayed on Website and in section FAQ.
4.27. The ordered product will not be dispatched until the payment details, provided by the customer will be verified.
4.28. Information on when the payment shall be debited from customers account displayed on Website in section FAQ.
4.29. Once the customers payment details are verified and the Partner has accepted the order, the customer shall be informed about that.
4.30. In case the "FIRM" or Partner won't be able to process the order, "FIRM" will contact customer to resolve the issue.
4.31. "FIRM" reserve the right not to submit order placed by customer to the Partner, the Partner reserve the right not to accept the order in case the product is out of stock, not available, "FIRM" is unable to obtain authorization for payment.
5. DELIVERY OF PRODUCT
5.1. Customer acknowledges that there may be circumstances where delivery is delayed because of events beyond of reasonable control and cannot be prevented with reasonable care., i.e. Force Majeure, which includes but is not limited to, acts of governments, acts of nature, fire, explosion, typhoon, flood, earthquake, tide, lightning, war. In this case the "FIRM" will not be liable for any losses caused as a result of such delay.
5.2. Delivery time may vary depending on the availability of the products and customer delivery address.
5.3. The products shall be delivered from the Partners directly to the customer, that is why multiple orders may arrive in multiple deliveries and at different times.
5.4. If no one is available at delivery address to sign order, delivery partner will leave a note and customer undertakes to contact them to rearrange delivery.
5.5. More detailed information is displayed on the Website in section Delivery.
5.6. Countries were we deliver can be found on the Website in section Delivery, there are restrictions on some products for certain destinations.
5.7. In case the purchase of product according to section 4.21., 4.22., product may be the subject of import duties and taxes applied when the product reaches the destination. Customer should comply with all applicable laws and regulations of the country for which the products are destined.
5.8. "FIRM" is not responsible if customer shall breach the conditions in section 5.7. and applicable laws.
6. RETURNS POLICY
6.1. From the moment of product receipt you have 14 days to initiate the return of product.
6.2. To initiate the return of product simply proceed to "Returns" and fill in the form.
6.3. The customer service process the returns within 14 days from the returned product arrival to the Partner.
6.4. The customer undertakes to arrange and cover the full cost of returning the product to the Partner.
6.5. The customer undertakes to return the product carefully packed and fulfill the following conditions:
6.5.1. The product must not have been used, modified or customized;
6.5.2. The item's packaging must not show signs of use, scratches or scraps;
6.5.3. The customer shall put inside the e-mail he received authorizing the the return or the Return form.
6.6. If the conditions of section 6.2., 6.3. and 6.5. shall not be respected, "FIRM" reserves the right not to issue any kind of refunds for the returned item.
6.7. The customer has the right to cancel order at any time before order is paid (hereinafter "Period").
6.8. To cancel the order customer should clearly inform "FIRM" by sending an e-mail with the relevant order information on [email protected]
6.9. The "FIRM" shall make refund within 30 days (if order was paid by bank transfer or credit card), 10 days (if order was paid by PayPal).
7.1. Access for the Website is free of charge.
7.2. The customer is responsible for ensuring that all persons who access the Website from customers internet connection and computer, are aware of present Terms and Conditions, and such persons comply with them.
7.3. The information displayed on Website may be changed or amended without notice and from time to time the access to Website may be restricted.
7.4. "FIRM" shall not be responsible if customer, for any reason, won't be able to access the Website at any time or for any period.
7.5. By visiting the Website and placing an order, customer confirms that communication made electronically and agrees that all agreements, notices, disclosures, and other communications sent to customer electronically satisfy any legal requirement that same communications be in writing.
7.6. The customer is responsible for electronic communication and content sent from customers computer on Website.
7.7. The Website is for domestic and private use, i.e. "FIRM" is not responsible for customers loss of profit or business, business interruption or loss of business opportunity.
7.8. "FIRM" is not responsible for any damage caused by virus or other technologically harmful material that can infect customers computer, data, programs and other material due to the use of Website and content download.
8. SOURCING POLICY
8.1. "FIRM" ensures that all Partners are operating on the Website ethically in good faith, complying with their national laws and regulations, providing high quality products and excluding the possibility of selling a fake product.
10. FORCE MAJEURE
10.1. "FIRM" and Partners are not liable or responsible for any failure to perform or delay of performance of any of obligations to customer, if such failure or delay caused by an event outside of "FIRM" and Partners control, such as: acts of God; wars; terrorist attacks; embargoes; riots; strikes; lock-outs; trade disputes; fires; floods; earthquakes; other natural disasters; break-down; inclement weather; interruption of transport; local or foreign governmental actions; interruption or failure of communications, network/internet connection, or transport network.
10.2. In case such event takes place and affects the performance of obligations "FIRM" and/or Partners obligations, "FIRM" shall, as soon as possible, inform customer of such event and arrange new delivery date after the event shall be over.
10.3. In case of such event, Partners obligations to customer will be suspended for the duration of the event.
11. DISPUTE SETTLEMENT
11.1. All disputes arising out of present Terms and Conditions and usage of Website, shall be settled amicably. If there are such disputes and complaints, customer shall contact us using the information displayed in Website in section "Contact Us".
11.2. If there is no possibility to reach an agreement, all disputes and disagreements shall be finally solved in "COURT", which shall have the exclusive jurisdiction.
11.3. Anything related to the order, use of Website, present Terms and Conditions, dispute are governed by The law of Republic of Cyprus
12. OTHER PROVISIONS
12.1. Sections and/or paragraphs of present Terms and Conditions operates separately, in case if any of section and/or paragraph shall be unlawful or unenforceable, the remaining sections and/or paragraphs shall remain in force.